Top Seven Ways To Deal With Trolls That Are Better Than Blocking the Internet

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Mr. Mohsin Shah Nawaz Ranjhahas, the Parliamentary Secretary of Information & Broadcasting, recently made an all too popular  statement regarding social media, and problems that are common for users worldwide. Commenting on the misuse of social media by “online miscreants”, Mr. Ranjhahas said that the government would formulate a policy to deal with ‘false information’ spread online through ‘fake identifications.’ The name ascribed to those who pose such  a problem is an internet troll. It is important to understand that there is a difference between harmless, good-humored trolling and vicious, abusive trolling. Friends and acquaintances may tease each other or joke in good humor, but on the darker end of the spectrum, there are individuals whose sole intention is to create an environment of hostility and discrimination. This kind of troll is someone who will use a fake identity online to harass people, spread rumors as facts, or relentlessly criticize someone in order to provoke an emotional response. Trolls will often operate with multiple identities, so if you block one social media profile, another will take its place. It may sound like there is no way to thwart a troll, but in actuality, there are several.

Trolls always want an audience to witness their abuse and bullying, because they crave attention in one form or the other. That is why they will often congregate on social media websites, where many people can see them engaging people in their banalities. They either attempt to publicly humiliate others, or they believe a large audience should hear their opinions, which is why, especially on political issues, an online troll will say the same thing to different people, mostly opinion leaders such as talk show hosts and news anchors, seeking approval from authority figures.

In cases where trolls attack political or public figures, the intention is almost always to cast negative light upon the individual; the troll may dislike the person’s political affiliations, public opinions, or in some cases, even aspects of their personal life. However, as wrong and mentally distressing as the deeds of online trolls are, that cannot serve as an excuse to limit, censor, or ban social media in any way. There are many ways to deal with this particular nuisance, and we, the good folks at Bolo Bhi have enlisted a number of efficient ways that work much better than policing the internet.

Understand the difference between trolling and expressing opinions: This is especially important when you occupy a position that frequently places you in the public eye, such as working for a media group, the state, or a public sector organization. Even if the expression of the idea conveyed an aggressive tone, it is still covered under free speech, and unless there is an explicit threat to your personal safety, or of your friends and family, there is no cause for any action at all. You can either a) choose to ignore the criticism, or b) address it by engaging in civil, polite discussion, or c) if you do not wish to engage in a lengthy debate, only tell the person that you understand what they’re saying and that you can just agree to disagree.

Block & Report as spam: All social media platforms provide the option for users to block unsolicited commentators and report them as spam. This is not a permanent fix, you block one account and others may pop up. Despite the fact that this will act as a temporary deterrence, it is an important one, as we will go on to explain in step 4.

Do not feed the trolls: A common phrase on how to deal with online bullying is “do not feed the trolls.” When someone is harassing and/or threatening you, there is certainly a serious issue, but when an online troll is only trying to provoke a response out of you, it may  be better to simply ignore the troll. Online bullies and trolls feed on other people’s rage, discomfort, and unhappiness; by making jokes and comments to upset people. Reacting with discomfort and annoyance to trolling is giving trolls what they want. We are not asking you to make light of threats or to not deal with harassment, deal with it, but do not exhaust yourself by engaging with an aggressive troll.

Report abuse: Remember in step two when we asked you to report individual’s statements as spam? Well, this is precisely why. All social media platforms flaunt an abuse policy and a method to report abusers. We have made a list of email addresses to reach out to in case you are facing abuse on social media. When writing the email, remember to provide all necessary details, screenshots of the accounts’ tweets, the screenshots reporting spam and lastly, a list of all accounts that are involved in harassing/trolling should be included.

Investigate the troll’s identity: Sometimes, it is easy to understand a troll’s ideology by reading the content they share on social media, or the tweets or comments they may be making in public, or they might even write on a blog. By investigating public content that is not a violation of the troll’s privacy, you can understand their ideology, which may be against your own opinions, political affiliations, or beliefs. Armed with this knowledge, you can then inform the social media public about how you’re being harassed by someone because of your opinions and views, thereby exposing the troll to criticism, rather than becoming the target of criticism yourself by reacting poorly to trolling attempts.

Block IPs yourself when possible, or through external sources: If you’re being trolled on a website or blog such as WordPress, there are numerous options that allow you to block the IP Address of a troll, so they cannot make various fake identities and harass you. In cases where IPs are not identified such as social media, the websites in question cannot release information such as IP addresses to a civilian, and can only do so when an official request is made by authority figures. In such a case, you can take a screen capture of the content that is harassing or threatening you, and get in touch with CPLC  who can help you take steps to ensure your personal and online safety.

Protect your privacy online: The content we share through social media connects us to friends and family, but it can also be used against us. It is essential to familiarize yourself with whatever social media platform you are using, and know your privacy settings from status updates to your photos. Make sure that your close friends and family protect their privacy too, as trolls will often target what they perceive to be your weakness, such as your nearest and dearest. Bolo Bhi has a list of resources for maintaining your digital security, and ensuring that personal, sensitive information cannot fall in the hands of anyone who means you harm.

 

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How to report abuse on Facebook

Facebook Safety Center

Report a Violation of Facebook Terms

How to report harassment or abuse if you’re not on Facebook

Privacy rights: Photo removal request

Report a privacy rights infringement

Report a convicted sex offender

Report blackmail

Report suicidal content

Report abuse at: abuse@facebook.com

Twitter:

How to report an abusive user

Report account for impersonation

Report account for spam

Report a problem to the support team

G+:

Report a profile

Report spam or inappropriate content

Report abuse in public video hangouts

Report abuse on events

Contact a Gmail user abusing Google’s Terms of Service (TOS)

Compromised Gmail account

Learn about suspicious activity on your Google account

Gmail security checklist

How to delete your Google Plus profile

Yahoo:

Reporting spam, phishing, or scams to Yahoo

Report an inappropriate comment or abuse on Yahoo

What to do if your account is sending spam

What to do if you’re being harassed on Yahoo

Form for contacting Yahoo

 

Research Associate (Gender & Tech) at Bolo Bhi
Ghausia Rashid Salam manages Gender & Tech initiatives at Bolo Bhi. She is in charge of conducting digital security trainings, and is also Chief Storyteller at Stories Beyond Borders, where she heads the HERstory series. She has previously worked at The Missing Slate as an Articles Editor, and has written for The Missing Slate, Newsline, and The News on Sunday. She also moonlights at Pakistan Feminist Watch as an assistant to the editors. She is an intersectional feminist, a writer, a recovering caffeine junkie, and a control freak.

She can be on Twitter @Ghausia and reached via email: ghausia@bolobhi.org

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